Frequently Asked Questions
Everything you need to know about shopping with Houndsy.
How do I determine the right size for my order?
We provide a detailed size guide on every product page. We recommend measuring yourself and comparing those figures to our chart to ensure a perfect fit.
What is your return and exchange policy?
Houndsy offers a 30-day return window for all unworn items in their original packaging. Exchanges are free, while returns for a refund incur a small shipping fee.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. We use organic cotton, recycled polyester, and partner only with factories that adhere to fair labor standards.
Can I track my package once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor its progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.